YOUR PARTNER IN BUSINESS
Our Mission
Oncall Solutions Australia specialises in after-hours phone and virtual reception services tailored for trade-based businesses, NDIS allied health providers, and accommodation services. Our aim is to enhance client engagement outside of regular working hours and prepare for a comprehensive 24/7 service to meet all your business needs.
SERVICES
What We Offer
Our comprehensive services cater to various industries, ensuring customer satisfaction every time.
Reception
Client Connection
Professional Call Handling – 24/7 Coverage
Oncall Solutions Australia ensures your business never misses an important call.
We provide professional reception and call handling services designed to protect your reputation, capture every opportunity, and deliver a seamless client experience — during business hours and after hours.
We represent your business with professionalism, accuracy, and discretion.
Support
Expert Assistance
After-Hours & Overflow Call Management
When your team is unavailable, we step in.
Our trained support team handles incoming calls, screens enquiries, records accurate messages, and escalates urgent matters according to your instructions.
You stay in control — we simply ensure nothing is missed.
Solutions
Tailored Services
Tailored On-Call & Escalation Services
Every business operates differently. That’s why we build structured call-handling protocols based on your needs.
Services can include:
-
24/7 call answering
-
After-hours emergency response handling
-
Overflow reception support
-
Message logging & detailed reporting
-
Urgent call escalation to nominated contacts
-
Basic client intake & information capture
We operate as an extension of your business — without taking over your internal systems.
Pricing
View outr plans below to see what would work best for your business
Option 1: The Starter (Peace of Mind)
Best for solo tradies/consultants who just want to stop missing late-night leads.
-
Monthly Fee: $49 + GST
-
Included: 15 calls/messages per month
-
Excess Calls: $3.50 per call
-
Includes: Professional after-hours greeting, basic triage (identifying if it's a lead or an emergency), and instant SMS/Email notification.
Option 2: The Growth (Standard Support)
Best for small teams (cleaners, small trade businesses) with regular after-hours inquiries.
-
Monthly Fee: $129 + GST
-
Included: 45 calls/messages per month
-
Excess Calls: $3.25 per call
-
Includes: All "Starter" features + customised call scripts for different service types and priority flagging (highlighting urgent jobs for you).
Option 3: The Pro (Ops Partner)
Best for established businesses that need a high-level "gatekeeper" to manage their after-hours flow.
-
Monthly Fee: $249 + GST
-
Included: 100 calls/messages per month
-
Excess Calls: $3.00 per call
-
Includes: All "Growth" features + detailed weekly call volume reports and a monthly "Ops Sync" to refine call handling scripts as the business scales.